JinkoSolar product users can file easier warranty claims through Raptor Maps platform

Solar lifecycle management software provider Raptor Maps has released a warranty claims product in collaboration with solar module company JinkoSolar.

Raptor Maps’ new software release provides a tech-forward solution to a historically complex process. Robotically captured inspection data in the Raptor Solar platform is fused with both in-field and manufacturer-supplied data. Warranty submissions allow for an auditable data log, are designed to minimize confounding variables and enable status updates and collaboration with JinkoSolar engineers directly within the platform.

“Our U.S.-based support team takes pride in being the most trusted supplier of solar and energy storage equipment in North America,” explains Mr. Nigel Cockroft, General Manager of JinkoSolar (U.S.) Inc. “Our commitment to customer success and long-term partnerships has earned us that trust. We are proud to be Raptor Maps’ launch partner, which helps us achieve this mission and provide a top-tier experience for JinkoSolar customers.”

“It is particularly exciting to have JinkoSolar as a launch partner, as they share our mission of enabling customers to scale solar operations in the long-term,” describes Raptor Maps CEO and co-founder Nikhil Vadhavkar, noting that JinkoSolar modules are accepted by 85 financial institutions. “In addition to providing better tools and guidance for boots-on-the-ground workers, we enable JinkoSolar to track in-field performance of their modules to monitor trends and proactively engage with customers.”

News item from Raptor Maps

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Original Source: https://www.solarpowerworldonline.com/2022/09/jinkosolar-product-users-can-file-easier-warranty-claims-through-raptor-maps-platform/